Marcus Hackney

Digital Product Leader

Location Connecticut
Current Role AVP, Digital Product Owner
Education MBA, Business Analytics · University of Hartford
Focus AI, Platforms & Emerging Tech
01 / About

A product mind with builder hands.

I build digital platforms and AI-powered products — for the people using them, and the teams shipping them.

Today, I lead initiatives across a shared mobile SDK used by multiple consumer apps, enabling AI-powered workflows and product capabilities that power digital servicing experiences across millions of customer interactions.

On the side, I build to learn. AI-powered workflows, agentic AI orchestration, digital platforms, and tools I wished existed — each project a way to test ideas about where products and the platforms behind them are going next.

02 / Side Projects

Built on nights & weekends.

Taking products from 0→1 — napkin idea to working product, designed and built on my own.

2026 · Live in TestFlight

Dark Horse

"Your complete financial picture."

Native iOS net worth tracker. Aggregates 13 account types — checking, retirement, stocks, crypto, real estate, mortgages, student loans — into one Wealth Health Score. Live pricing for stocks and crypto via PriceService. Real estate AVM via Rentcast. Firebase + Keychain persistence with Sign in with Apple.

SwiftUI Firebase Live Pricing API Sign in with Apple
2025 · AI Fintech

Spend Sense AI

"What if your bank actually understood you?"

Personal finance assistant with an LLM advisor at its center. Transaction categorization, spend trend analysis, and conversational guidance ("why did I overspend in May?"). Built to prove a thesis: AI as a layer on top of dumb account data is the next consumer banking primitive.

AI Advisor LLM Integration Conversational AI Fintech
2026 · AI investing dashboard

Hackney Capital

"A portfolio dashboard built for me — now a product."

Personal investing dashboard with portfolio analytics, real-time pricing, and category breakdowns. Started as a spreadsheet, became a real product. Designed to be the dashboard I always wanted but couldn't buy off the shelf.

AI Insights AI Chat Web app Real-time data Analytics
2024 · Community safety

Safe Trail

"Knowledge before you hit the trail."

Crowd-sourced trail safety app — runners and hikers contribute real-time conditions, incident reports, and ratings. Solves the gap between "looks fine on the map" and "is this trail actually safe right now." Map-first UX with location-aware filters.

Geo-data Community UGC Map-first UX
2024 · Mobile game

Balloon Adventure

"A weekend project that became a real game."

Hand-built indie mobile game with progressive levels, custom mechanics, and a ratings system. Took it from concept sketch to App Store, learning Unity and ship discipline along the way. The kind of project that teaches you everything a slide deck can't.

Swift SpriteKit Mobile gaming
03 / Professional Impact

Work that scaled.

Customer-facing features shipped across consumer fintech mobile apps. The first two are platform-level — built once at SDK level and reused across product surfaces.

Platform

Card Status Tracker

Reusable SDK component that lets users follow a new card through the mail-delivery lifecycle — from issuance to in-hand — without ever leaving the app.

Impact Adopted by two consumer apps — cutting "where is my card?" inquiries and eliminating duplicate build work across teams.
iOS Android
Platform

Spend Trends

Reusable SDK component that visualizes card spending by category through an interactive donut chart.

Impact Shipped to two consumer apps from one build — turning transaction data into a daily engagement surface users come back to.
iOS Android
Conversational AI

Apple Business Chat

Launched a first-of-its-kind live-chat servicing channel — a virtual agent inside iMessage that handles common account issues, with seamless escalation to a live typing agent.

Impact Created an entirely new digital servicing channel — deflecting calls from the contact center and giving customers a faster path to resolution.
iOS
Self-Service

In-App Card Activation

Activate a new plastic card inside the app — no calling the number on the back.

Impact Eliminated the activation phone call, shortening time-to-first-purchase.
iOS Android
User Experience

Enriched Transaction Details

One-tap access to purchase maps, merchant info, and direct calling — right from the transaction row.

Impact Cut the "what was this charge?" path from multiple taps to one.
iOS Android
Engagement

Rewards Dashboard

Surfaced point and dollar balances on the account dashboard — no more hunting for what you've earned.

Impact Turned rewards from a buried screen into a daily-visible value cue, lifting program engagement.
iOS Android
Self-Service

Manage Card Holders

Self-service authorized-user management — add or remove card holders without calling customer service.

Impact Removed a recurring customer-service call driver — deflecting volume and improving completion time.
iOS Android
04 / Get in touch

marcus@marcushackney.com