Platform
Card Status Tracker
Reusable SDK component that lets users follow a new card through the mail-delivery lifecycle — from issuance to in-hand — without ever leaving the app.
Impact
Adopted by two consumer apps — cutting "where is my card?" inquiries and eliminating duplicate build work across teams.
iOS
Android
Platform
Spend Trends
Reusable SDK component that visualizes card spending by category through an interactive donut chart.
Impact
Shipped to two consumer apps from one build — turning transaction data into a daily engagement surface users come back to.
iOS
Android
Conversational AI
Apple Business Chat
Launched a first-of-its-kind live-chat servicing channel — a virtual agent inside iMessage that handles common account issues, with seamless escalation to a live typing agent.
Impact
Created an entirely new digital servicing channel — deflecting calls from the contact center and giving customers a faster path to resolution.
iOS
Self-Service
In-App Card Activation
Activate a new plastic card inside the app — no calling the number on the back.
Impact
Eliminated the activation phone call, shortening time-to-first-purchase.
iOS
Android
User Experience
Enriched Transaction Details
One-tap access to purchase maps, merchant info, and direct calling — right from the transaction row.
Impact
Cut the "what was this charge?" path from multiple taps to one.
iOS
Android
Engagement
Rewards Dashboard
Surfaced point and dollar balances on the account dashboard — no more hunting for what you've earned.
Impact
Turned rewards from a buried screen into a daily-visible value cue, lifting program engagement.
iOS
Android
Self-Service
Manage Card Holders
Self-service authorized-user management — add or remove card holders without calling customer service.
Impact
Removed a recurring customer-service call driver — deflecting volume and improving completion time.
iOS
Android